Raymond I. Merrow III

2409 Stockwell Rd, Bossier City, LA 71111

Phone: 757-810-1764 Email: rimerrowiii@gmail.com

Objective

I am applying for the Information Technology Manager position that

Summary

I am a transitioning service member with 21 years of experience in the Information Technology Management field

and hold a COMPTIA A+, Security+ certification and Associates in Information Technology. For the last 3 years,

I have overseen a 6-person Project Management office with projects from $200k to over $30M, while building a

motivated team focused on goal completion.

Qualifications

  · Top Secret Clearance

  · CompTIA A+

Certification

  · CompTIA Security+

Certification

  · Honest

  · Self-Motivated

  · Attention to detail

  · Dependable

  · Customer Service

  · Time Management

  · Budget conscious

  · Supervisory Skills

Experience

United States Air Force, Master Sergeant

Client Systems (2008-Present)

Sustained, troubleshot and repaired standard voice, data, video network and cryptographic client devices in fixed and deployed

environments. Managed client user accounts and organizational client device accounts.

  · Work center Manager Information Technologies Plans and Programs

o In charge of implementation of $28M Land Mobile Radio upgrade

  § Scheduled upgrades and reprogramming of 5K radios and consoles

o Deployed as Work Center Manager Information Technology

  §

In charge of network account creation, Security Clearance upgrades, $5k IT assets

  · Base Equipment Control Officer

o In charge of $68M in IT assets and 125 IT equipment accounts

  · Supervisor Communications Focal Point Swing Shift Lead

o In charge of shift schedule

o Created network accounts on both secure and non-secure networks, troubleshot and repaired computer

and voice issues over the phone and coordinated technicians for onsite repair.

Telephone Systems Craftsman (1995-2008)

Deploys, installs, repairs and sustains fixed, mobile, and transportable voice switching systems (VSS), Voice over Internet Protocol

(VoIP), Voice Protection System (VPS), Telecommunications Management Systems (TMS), key and intercom systems, copper

1995-Present

Page 2

  · Flight/ Work center Training Manager

o Tracked 347 individuals training in both career and Air Force required training completed on schedule

  · Significant event: Hurricane Isabel and engine maintenance hanger

Education

Attending American Military University 62 of 122 hours completed with 3.6 GPA

Pursuing BS in IT Management

CompTIA Security+ ce

CompTIA, License COMP001020200646 September 2011 – September 2017

CompTIA A+ ce

CompTIA, License COMP001020200646 September 2011 – September 2017

Community College of the Air Force, Montgomery, AL

Information Technology

Air Force Senior NCO Academy

Develop joint and coalition senior enlisted leaders to influence mission success in dynamic service environments.

Airmen Leadership School

5-week-long United States AF program designed to develop Airmen into effective front-line supervisors. It is the first

professional military education

Air Force Noncommissioned Officer Academy

This professional military education course prepares NCOs to be professional, war-fighting Airmen who can lead and manage

AF units in the employment o

Personal Skills

CPR, Stress management, Personnel management, Communication, Capable problem solver, Detail oriented, Budget

planning, Resource management, Windows proficiency, Logistics, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Leadership, First aid